Privacy Policy

Privacy Policy

These Terms of Service ("Terms") govern your use of [Heritage Ceramic Co] (the "Website") and any purchases made through the Website. By accessing or using the Website, placing an order, or accepting delivery of products, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. Order Placement & Confirmation

  • You must be at least 18 years old to place an order on the Website.
  • When placing an order, you agree to provide accurate, complete, and current information (including shipping address and contact details). We reserve the right to cancel or refuse any order if the provided information is incorrect or incomplete.
  • After submitting an order, you will receive a confirmation email with your order details. This confirmation does not constitute acceptance of your order—we will notify you via email once your order is processed and ready for delivery.

2. Payment Terms

  • Our Website exclusively accepts Cash on Delivery (COD) as the payment method. No other payment options (credit cards, digital wallets, etc.) are available.
  • You agree to pay the full order amount (as indicated in your order confirmation) in cash to the delivery courier upon receipt of your products.
  • No deposits or partial payments are required prior to delivery. Failure to pay the full amount at the time of delivery will result in the order being returned, and no further delivery attempts will be made without prior arrangement.

3. Delivery & Shipping

  • We deliver to the shipping address provided during order placement. Please ensure the address is accurate and accessible—we are not responsible for delayed or failed delivery due to incorrect address information.
  • Delivery times are estimated and may vary based on your location. We will provide a rough delivery window in your order confirmation, but we do not guarantee specific delivery dates.
  • You (or an authorized person at the shipping address) must be present to accept the delivery and make payment. If no one is available to receive the order, the courier may leave a notification for re-delivery or return the order to us.

4. Product Inspection & Acceptance

  • Upon delivery, please inspect the products immediately for damage, defects, or discrepancies (e.g., wrong item, missing pieces).
  • If you find any issues with the products, please notify the delivery courier and contact our customer support within 24 hours of delivery. Provide photos of the damage/defect and your order details for verification.
  • Failure to report issues within 24 hours of delivery will be deemed acceptance of the products in satisfactory condition.

5. Returns & Refunds

  • Refunds are only offered for products that are defective, damaged during delivery, or incorrect (not as ordered). Returns for change of mind, personal preference, or minor cosmetic differences (consistent with handcrafted items) are not accepted.
  • To request a refund, contact our customer support within 7 days of delivery with your order number, photos of the issue, and a detailed description. We will review your request and notify you of approval within 3 business days.
  • Approved refunds will be processed as cash (delivered by courier) or bank transfer (per your request) within 5-7 business days of us receiving the returned product. We will cover the cost of return shipping for eligible refund requests.
  • Products must be returned in their original packaging, unused, and in the same condition as received to qualify for a refund.

6. Privacy & Data Usage

  • We collect and use your personal information (e.g., name, address, contact details) solely to process your order, facilitate delivery, and provide customer support.
  • We will not share, sell, or rent your personal information to third parties without your consent, except as required by law or to fulfill your order (e.g., sharing address with our delivery partner).
  • We take reasonable measures to protect your personal information from unauthorized access or disclosure. For more details, refer to our Privacy Policy.

7. Product Information

  • We strive to provide accurate descriptions, images, and pricing for all products on the Website. However, minor variations in color, texture, or design may occur due to the handcrafted nature of our ceramics—these variations are not considered defects.
  • Pricing and product availability are subject to change without notice. We reserve the right to correct any pricing errors on the Website or in orders after placement.

8. Limitation of Liability

  • [Heritage Ceramic Co] shall not be liable for any indirect, incidental, special, or consequential damages (including loss of use, data, or profits) arising from your use of the Website or purchase of products.
  • Our total liability for any claims related to your order (including defects, damages, or non-delivery) shall not exceed the total amount paid for the affected products.

9. Modifications to Terms

  • We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website or placement of orders after changes are posted constitutes acceptance of the modified Terms.

10. Governing Law

If you have any questions about these Terms, please contact our customer support at [jennifer134850@gmail.com]